(fluent English) Customer Support Consultant, hospitality (remote, global)

Role Overview

Customer Support Consultant (Hospitality) – Remote (Global) Join SupportYourApp in a multicultural, multilingual environment working from your home office, using a “People First” management approach focused on development and long-term cooperation.

Responsibilities

• Provide outstanding customer support via phone, chat, and email
• Build and maintain strong customer relationships
• Stay current with evolving tools and technology
• Handle sensitive customer data securely
• Apply customer happiness practices and maintain deep understanding of client solutions
• Meet KPIs
• Communicate with developers and cross-functional specialists

Requirements

• English (C1) for both spoken and written communication
• At least 6 months of experience in a customer support role
• Strong analytical thinking and research skills
• Experience in travel industry
• Proactive, positive, and responsible attitude
• Home office setup:
  • Personal computer with 8GB+ RAM
  • Stable internet: 50 Mbps download / 40 Mbps upload

Nice to Have

• Hospitality or logistics experience
• Experience with Zendesk (or highly experienced with another CRM)

Benefits / Perks

• Flexible schedule and the ability to work fully remotely
• Inclusive international environment
• Compensation in USD, plus referral rewards
• Balance between workload and personal time; internal health policy
• Responsive leadership, self-development support, and a trust-based culture (no time tracking)