Experience Senior Researcher

Role Overview

The Experience Senior Researcher informs a customer-centric strategy at Arvest by uncovering deep insights into customer and user preferences, behaviors, and motivations. You will serve as a consultative partner to Design, Product, and Business teams, delivering actionable research that drives tactical and strategic decisions.

Responsibilities

• Lead complex mixed-method research (qualitative + quantitative) across channels, including:
  • Advanced usability testing
  • Longitudinal studies
  • In-depth interviews
  • Large-scale surveys
  • Field observations
• Perform advanced statistical analysis to produce high-value, strategic insights and statistically significant recommendations.
• Develop and maintain research codebooks to ensure data integrity.
• Lead research findings communication with high-impact presentations for stakeholders at all levels, including senior leaders and the C-suite.
• Drive project intake and scoping with business/product/design partners to evaluate requests, recommend methodology, and prioritize work.
• Oversee quality and mentorship: supervise research methods/work produced by junior researchers and coach partners on best practices.
• Manage end-to-end research engagements, including:
  • Scoping
  • Vendor negotiation
  • Budgeting and resource tracking
  • Active management of third-party vendors and research partners
• Own the experience research program roadmap/backlog, including both programmatic and project-based planning.
• Build expertise in customer/product user personas and motivations and seek opportunities for continued learning.
• Conduct background research and synthesis of secondary data (e.g., market reports, internal analytics) to set strategic context.
• Reinforce research ways of working and guidelines across projects.
• Lead knowledge management by centralizing insights (e.g., intranet pages/index of projects and artifacts, reports).
• Provide cross-functional support and contribute to the holistic maturity of the EXP team.
• Comply with bank policy, laws, regulations, and BSA/AML requirements, including completing compliance training and reporting violations/suspicious activity.

Requirements

• Ability to independently design and lead complex mixed-method research studies.
• Demonstrated capability to conduct advanced statistical analysis and derive actionable, statistically significant insights.
• Experience leading research communications/presentations for senior stakeholders.
• Strong ownership of end-to-end research engagement management, including scoping, vendors, budgets, and timelines.
• Ability to mentor junior researchers and coach design/product partners on research methodologies.

Nice-to-haves (implied)

• Familiarity with customer experience / experience research programs and maintaining research roadmaps/backlogs.
• Experience with secondary data synthesis (market reports, internal analytics).
• Knowledge management practices (centralizing insights, creating reports/artifact indexes).