Enterprise Program Manager

About the role

Join our team as an Enterprise Program Manager, where you will be dedicated to the success of our largest global clients. In this autonomous role, you will manage complex programs, drive regional alignment, and strengthen key client relationships. You will lead the end-to-end implementation of our solutions, organize and manage all projects within your enterprise accounts, and act as a vital bridge between clients and our internal Product and Engineering teams. You will also drive customer satisfaction, retention, and growth, and serve as the voice of our EMEA customers. Key missions: Gérer un portefeuille de comptes d'entreprise, coordonner tous les projets en cours et assurer la livraison dans les délais.. Diriger la mise en œuvre de solutions, y compris des tableaux de bord d'intelligence d'affaires, pour les clients mondiaux.. Agir en tant que liaison entre les clients et les équipes internes, capturer les exigences personnalisées et gérer les délais de livraison. Profile: - Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution - Proven experience in a program or project management role, successfully managing enterprise or global accounts - A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency - Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives - Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment - Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met - A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve - A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER - Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you! - A background in the SaaS industry, particularly with product rollouts or integrations - Specific knowledge of the hospitality market - Experience in Revenue Management within the hospitality sector