Enterprise Customer Success Manager (Exteriors)

Role Overview

Serve as an Enterprise Customer Success Manager (Exteriors) for a portfolio of high-touch enterprise customers at ServiceTitan. You will build senior-level relationships, partner with customers to solve complex problems, and use engagement data to improve the customer experience.

Key Missions / Responsibilities

• Manage and grow a portfolio of trades companies to ensure they maximize value from ServiceTitan.
• Build and maintain premium, senior-level relationships with customer accounts.
• Analyze user engagement data to identify actionable insights.
• Report regularly on key performance indicators (KPIs) and customer success metrics.
• Collaborate with customers to address complex issues and improve outcomes.

Requirements

• Adaptable team player with strong communication and organizational skills.
• Ability to multitask and manage multiple projects with strong attention to detail.
• Self-starter who thrives in a fast-paced, entrepreneurial environment; capable of leading, motivating, and working well with others.
• Intelligent, quick learning, solution-oriented mindset.
• 4+ years of combined account and/or project management experience in a customer-facing role.
• Interest in project management and analyzing data sets.

Nice-to-haves

• Customer success and data-driven experience are strongly implied; apply even if you don’t meet every background detail.