Enterprise Account Manager - Hospitality

Role: Enterprise Account Manager - Hospitality

WorkWhile is seeking an Enterprise Account Manager to manage a portfolio of high-volume hospitality and event clients, building long-term, trusting relationships that drive satisfaction, retention, and growth.

Responsibilities

• Lead enterprise account relationships: act as the primary point of contact for staffing planning, shift fulfillment, and ongoing labor strategy.
• Build executive and regional alignment: partner with regional event/culinary directors, general managers, corporate food service directors, venue leaders, and VP-level operations stakeholders.
• Understand client industry dynamics: proactively account for hyper-seasonal staffing volatility, last-minute bookings/cancellations, variable labor costs, and guest service standards.
• Drive contract growth and retention: maintain and expand accounts by identifying upsell opportunities across regional sites, venue networks, multi-unit properties, and additional hospitality labor categories.
• Act as a trusted advisor: align WorkWhile’s workforce solutions to clients’ operational goals, ROI targets, and guest experience standards.
• Ensure operational excellence: ensure shifts are fulfilled on time in line with strict client SLAs and service quality expectations.
• Communicate transparently: provide clear updates on workforce initiatives to internal operations teams and enterprise executives.
• Track and forecast performance: monitor fill rates, worker attendance/performance, client satisfaction, and revenue retention/expansion.
• Deliver business reviews: prepare regular account health reports and quarterly business reviews tailored to client leadership.

Requirements

• Experience managing enterprise hospitality or event accounts (implied by the role scope and stakeholders).

Nice to Have

• Strong understanding of food service, catering, and venue operations, including peak-season staffing and SLA-driven fulfillment.