About the role

Role Overview

Engineering Manager (Servicing & Fulfillment) (Full remote) at Extend. You will lead an engineering team to deliver complex features end-to-end, provide technical and architectural oversight, and drive AI adoption while ensuring operational excellence.

Key Missions

Coach & mentor engineers, supporting career growth via personalized development plans.
Provide technical guidance and architectural oversight for event-driven, service-oriented systems.
Collaborate with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment.
Drive strategic adoption of AI/LLM tools in engineering and operational/customer-facing workflows.
Ensure operational excellence by continuously optimizing engineering workflows.
Serve as the team’s primary point of communication.

Responsibilities

Own end-to-end delivery of complex projects and features.
Lead engineering execution while balancing customer experience, operational efficiency, and financial outcomes.
Promote a culture of quality and reliability (testing, CI/CD, on-call, incident management, SLOs).
Lead remote engineers across multiple locations and time zones.

Requirements

Experience using AI/LLM-based tools with engineering teams; ability to apply AI thoughtfully to real workflows.
Strong cross-functional collaboration with Operations, Merchant Success, Risk/Fraud.
Cloud-native and serverless architecture experience, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK).
Experience building and operating systems that involve money movement, shipping, or customer entitlements.
Demonstrated engineering leadership managing engineers and owning delivery (3+ years as an Engineering Leader).
10+ years overall software development experience in high-volume transactional domains (e.g., e-commerce, payments, logistics, insurance, claims).
Deep understanding of service-oriented / microservice architectures and event-driven systems with reliability, observability, and data integrity.

Nice-to-Haves (implied by profile)

Experience with infrastructure as code (e.g., CDK or similar).
Proven record of hiring, performance management, and mentoring across experience levels.
Ability to navigate ambiguity and drive initiatives from concept to execution.

About Extend

Extend is a technology company focused on building software for complex post-purchase and claims/servicing workflows. It operates in high-volume, customer- and operations-facing domains where reliability and operational excellence are critical.

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