Engineering Manager (f/m/x) - remote

Role Overview

Engineering Manager (f/m/x) to lead Customer Success and Delivery & Returns. You’ll build high-performing engineering teams, ensure technical excellence, and partner with product and business to deliver reliable, customer-impacting solutions end to end.

Responsibilities

• Manage and support engineers across Customer Success and Delivery & Returns teams
• Run regular 1:1s, mentor engineers, and support personal/professional growth
• Foster psychological safety, enable ownership, and promote transparency/feedback
• Facilitate technical discussions, architecture reviews, and design decisions
• Guide teams toward reliable, scalable, maintainable solutions while balancing quality and delivery
• Promote modern engineering practices and effective ways of working for predictable delivery

Requirements

• 4+ years of experience managing senior backend and frontend engineers
• Strong engineering leadership: ability to develop, mentor, retain talent, and manage performance with clarity and empathy
• Solid backend systems knowledge, including distributed architectures and scalable service design
• Confident collaborating with staff/senior engineers and architects on architecture and trade-offs
• Comfortable with SQL and relational database concepts
• Thrives in remote, distributed, cross-functional environments; strong stakeholder collaboration with product/design/business
• Excellent English; must be based in a European time zone
• Degree in Computer Science (or equivalent experience)

Nice to Have / Additional Context

• Not expected to be hands-on day-to-day, but confident reviewing high-level designs and ensuring robust delivery

Location / Eligibility

• Open to candidates based in Europe (including UK) only, with a valid right to work