Engineering Manager, Customer Studios

Role Overview

Engineering Manager for Customer Studios at Hightouch. You’ll lead an engineering team building a purpose-built no-code suite that lets customers activate data from their warehouse without needing SQL experience. Customer Studios is a fast-growing product (currently ~half of revenue) and Hightouch is investing aggressively in it.

Key Outcomes

• Product Development: Own roadmapping and deliver significant features/products that drive the business forward; uphold a high technical bar with pragmatic tradeoffs.
• Pace of Execution: Improve team execution speed through strong leadership and technical expertise.
• Recruiting & Team Growth: Identify staffing needs, define evaluation approaches, and hire high-impact team members.
• Reliability & Incident Reduction: Raise engineering reliability via fewer incidents, earlier issue detection, and strong incident management hygiene.
• People Leadership: Foster growth, engagement, and motivation across the team.

Problems You’ll Work On

• Data Warehouse Performance: Optimize speed, performance, and interactivity (e.g., query optimization, pre-computed state; warehouse-specific improvements).
• Analytics & Experimentation: Help customers build segments and decide what to sync; enable experimentation in downstream tools and track audience performance.
• Real-time Audience Syncing: Faster syncing and fresher data using patterns like CDC for real-time audience computation and syncing.
• Generative AI: Improve workflows and the user experience of acting on data with generative AI enhancements.

What We Offer / Requirements Signals

• Senior engineering leadership role focused on impact and growth potential (years of experience less important than demonstrated ability).

Salary

• $220,000 – $400,000 USD per year (location independent).