Engineer Software

Role Overview

As a Software Engineer, you will be a core contributor to Verint/Calabrio’s QM and PM engineering team. You’ll design and build full-stack features end-to-end, collaborate daily with Product, Design, and QA, and support production systems in a modern Agile/Scrum environment.

Responsibilities

• Full-Stack Development
  • Build and maintain production-grade features across:
    • Java/C# backend services
    • REST/GraphQL APIs
    • React/Ext JS frontend applications
  • Translate product requirements and UX into well-structured, testable, performant code
  • Implement scalable microservices and modular frontend components for enterprise scale and high concurrency
  • Participate in architecture/design reviews (API contracts, data models, service boundaries)
  • Proactively address performance bottlenecks, security gaps, and technical debt
• Quality Assurance & Testing
  • Write unit, integration, and end-to-end automated tests using:
    • JUnit, Jest, Playwright, Cucumber (BDD)
  • Enforce quality via peer reviews, static analysis, and adherence to the Definition of Done
  • Debug issues with defect reproduction and root-cause analysis
  • Practice shift-left testing by integrating quality checks early and continuously
• Production Support & Maintenance
  • Triage and resolve bugs/regressions and customer-reported issues within agreed SLAs
  • Provide Tier-2/3 support for production incidents and implement corrective actions after post-incident reviews
  • Use observability tools (logs, metrics, traces) to surface anomalies before customer impact
  • Maintain runbooks and operational documentation
• AI/ML Integration & Continuous Improvement
  • Integrate AI/ML capabilities (including LLM-powered features, automated scoring, speech-to-text) with AI research teams
  • Evaluate and pilot emerging technologies to improve quality, performance, or developer productivity
  • Contribute to refactoring efforts to reduce complexity and improve maintainability
• Collaboration & Communication
  • Work in cross-functional squads with Product Managers, UX Designers, QA, DevOps, and Data Engineers
  • Participate in Agile ceremonies (planning, standups, refinement, reviews, retrospectives)

Required / Expected Skills (inferred from duties)

• Full-stack development with Java/C#, REST/GraphQL, and React/Ext JS
• Strong automated testing skills using JUnit/Jest/Playwright/Cucumber (BDD)
• Experience supporting production systems (triage, incident response, observability)
• Comfort participating in design/architecture reviews and improving engineering standards

Nice-to-haves

• Experience integrating AI/ML/LLM features into product workflows
• Experience with microservices, performance optimization, and security hardening
• Demonstrated refactoring and maintainability improvements