About the role

Role Overview

The Engagement Manager is an executive delivery partner across the customer lifecycle. You work with Client Directors, Solution Engineers, Practice Leads, Project Managers, and Delivery teams—from select pursuits through delivery and long-term account growth—ensuring delivery excellence, strong financial performance, and high client satisfaction.

Responsibilities

Select Customer Pursuits & Pre-Sales Leadership

Partner with Sales, Solution Engineering, and Practice Leaders during strategic customer pursuits.
Participate in customer discovery sessions, executive workshops, and transformation discussions.
Contribute to solution development, delivery approach, staffing strategy, and proposal planning.
Identify delivery, commercial, and implementation risks early.
Provide leadership through sales-to-delivery transition to maintain continuity.

Account Portfolio Governance & Health

Own delivery health across all projects in assigned accounts.
Monitor performance indicators (e.g., RAG status, EVA, margin, utilization alignment, resource mix).
Lead structured account governance cadence (MBRs/QBRs).
Ensure adherence to delivery methodology and quality standards.
Escalate and resolve red projects with structured recovery plans.

Strategic Alignment

Align delivery roadmap to client business strategy and long-term objectives.
Ensure architectural consistency and forward-looking technical positioning.
Partner with Practice Leads and Architects for scalable, reusable solutions.
Identify transformation opportunities beyond current scope.

Client Health & Relationship Management

Serve as executive-level delivery contact for client stakeholders.
Maintain appropriate C-level/VP-level relationships.
Proactively measure and monitor client satisfaction and resolve friction early.

Cross-Functional Collaboration

Align delivery performance with account strategy, renewals, and expansion with Sales/General Managers.
Work with Global Delivery and Resource Management to staff engagements appropriately while meeting utilization and margin guardrails.
Collaborate with Practice Leads, Architects, and Solution Engineering to deliver the right approach.

About Thunder

Thunder is a services and solutions company that helps customers through the full customer lifecycle—from pre-sales and delivery to long-term account growth. The role suggests Thunder operates across sales, global delivery, architecture, finance, and practice leadership to deliver customer implementations and manage account health and outcomes.

Tags