Director, People Operations

Role Overview

The Director, People Operations is part of CRB’s HR leadership team and reports to the Chief People Officer. You will lead HR Operations and Total Rewards, balancing hands-on execution with strategic leadership to scale compensation, benefits, and HR infrastructure.

Responsibilities

• Lead and evolve the Total Rewards strategy (compensation, benefits, wellbeing) aligned with DEI.
• Direct the annual merit and bonus processes.
• Lead the HR Operations team, building scalable tools and processes to support people activities company-wide.
• Partner with business leaders on executive compensation recommendations and related analyses.
• Manage, mentor, coach, and develop direct reports; build Total Rewards capability across the broader HR team.
• Stay current on benefits and compensation legislation and ensure compliance with applicable federal and state requirements.
• Conduct global benchmarking across rewards and operations to improve competitiveness over time.
• Educate the organization, especially people managers, on Total Rewards topics.
• Support and oversee HRIS implementation/rollout and vendor relationships, ensuring strong data integrity.
• Oversee HR compliance including audits, documentation, testing of key controls, and alignment of internal policies to compliance requirements.
• Advise committees including the Human Capital and Executive Compensation Board committees on Total Rewards matters.

Requirements

• Bachelor’s degree required.
• 10+ years of HR experience focused on Total Rewards and/or HR Operations.
• Leadership experience implementing and administering total rewards and HR operational processes/programs.
• Intermediate/Advanced Excel with strong data analytics skills.
• Demonstrated cross-functional collaboration at all organizational levels.
• Strong knowledge as a compensation or benefits subject matter expert.
• Agile, proactive, and able to handle multiple priorities in a fast-paced environment.

Nice to Have / Implied

• Experience with HRIS systems and HR audit/control testing.
• Experience advising executive leadership and board-level committees on compensation and Total Rewards strategy.