Director of Technical Program Management

Role Overview

Join ServiceNow’s APEX organization as Director of Technical Program Management. You’ll drive cross-functional strategic initiatives and translate business objectives into execution strategy at the intersection of strategy and delivery. You’ll also operate as an AI-native program manager, using AI to synthesize intelligence across workstreams and accelerate outcomes.

Key Missions

• Lead ServiceNow’s strategic priorities and initiatives, coordinating between strategy and execution
• Identify, prioritize, and accelerate highly complex programs with quantifiable revenue impact
• Build trusted relationships with key stakeholders and technology/function leaders to optimize program delivery

Responsibilities

• Convert business objectives into execution plans and prioritized milestones
• Structure complex problems into deliverables and track progress toward outcomes
• Use AI to synthesize intelligence across multiple workstreams and drive program delivery
• Evaluate, adopt, and scale AI-native ways of working to improve throughput, reduce coordination overhead, and surface insights faster

Requirements

• 12+ years experience, preferably in Technical Program Management, Product Management, Management Consulting, or Strategy
• Strong written and verbal communication, able to tailor messaging for both executives and working teams at speed
• Experience leveraging (or critically thinking about) AI integration into work processes, decision-making, and problem-solving
• Ability to work independently, be highly productive with minimal oversight
• Strong execution mindset, high energy, and willingness to do whatever it takes to deliver results
• Comfortable directing AI agents, iterating on outputs, and operating in ambiguous, high-stakes environments
• Ability to balance big-picture thinking with execution-oriented operational excellence
• Highly effective collaboration, relationship-building, and influence skills across functions, levels, and geographies

Nice-to-Haves

• Enterprise software/SaaS experience specifically called out as a preference