Director of Strategic Accounts

Role Overview

Join Twilio as Director of Strategic Accounts, leading a growing team focused on the Healthcare sector. You’ll mentor and scale Strategic Account Executives, drive revenue growth and cross-selling, and support the team in building and progressing their pipeline.

Key Missions / Responsibilities

• Lead and mentor a high-performing team of Strategic Account Executives to drive revenue growth and cross-selling of Twilio’s new products.
• Support the team with pipeline creation and progression, complex deal execution, and leading strategic prospect/customer meetings.
• Maintain accurate CRM data and provide reliable weekly forecasts to upper management.
• Share best practices and knowledge to improve regional results.

Requirements

• 8+ years of technical solutions selling experience.
• 4+ years managing a team of account managers or strategic account executives in the Enterprise segment.
• Customer-focused and metrics-driven approach with a consultative sales philosophy.
• Strong verbal and written communication skills.
• Data-driven methodology with quantitative skills including pipeline management and forecasting.
• Ability to develop strong consultative relationships with external partners and internal cross-functional teams.
• Strong time management and prioritization skills.
• Bachelor’s degree or equivalent experience.

Preferred / Nice to Have

• Experience selling a platform or SaaS.
• Familiarity with Contact Centers, Messaging, Call Tracking, and other communications solutions.
• Experience building high-performing sales teams, managing forecasting, and supporting fiscal planning and revenue tracking for major accounts in the region.