Director of Industrial Engineering

Role Overview

Lead the Industrial Engineering team at Cart.com to improve and scale fulfillment operations. You will oversee integration of new technologies and processes, ensure successful client/partner onboarding, and drive efficiency, scalability, and performance.

Responsibilities

• Lead and manage the industrial engineering team, providing guidance, mentorship, and support.
• Collaborate with cross-functional teams (Operations, IT, Client Services) to design and execute implementation strategies aligned to business goals.
• Evaluate fulfillment processes and identify improvements, streamlining, and automation opportunities.
• Develop and execute project plans, timelines, and budgets for technology and process implementations.
• Oversee testing, validation, and troubleshooting of new systems to ensure seamless integration.
• Analyze data and performance metrics to identify trends and recommend solutions for optimization.
• Work with clients and partners to understand requirements, address concerns, and ensure smooth onboarding.
• Stay current on industry trends and emerging technologies to recommend innovations.
• Foster a culture of continuous improvement.

Requirements

• Experience leading industrial engineering functions and/or managing an engineering/operations improvement team.
• Ability to collaborate across operations, IT, and customer-facing teams.
• Strong analytical skills using performance metrics to drive decisions.

Nice-to-haves

• Experience integrating new fulfillment-related technologies and processes.
• Familiarity with warehouse/fulfillment operations and onboarding logistics.