About the role

Role Overview

The Director of Enterprise Architecture will lead ClearCaptions’ end-to-end technology transformation. You will define enterprise architecture strategy, ensure cohesive designs across business systems, and leverage AI to automate processes and accelerate business efficiency.

Responsibilities

Lead & People Management
- Manage, coach, and develop a team of enterprise and domain architects.
- Provide architectural governance and thought leadership across initiatives.
- Mentor architects to become trusted advisors to business leaders.
Enterprise Architecture & Strategy
- Define and maintain the Enterprise Architecture roadmap aligned to business strategy and measurable transformation outcomes.
- Establish architecture principles, standards, and guardrails for consistency across platforms and domains.
- Partner with business and IT leaders on long-term technology strategy and investment decisions.
- Communicate complex technical strategy as clear executive business value.
AI-Driven Process Automation
- Drive adoption of AI, Machine Learning (ML), and generative AI to streamline operations and reduce manual workload.
- Identify high-value automation opportunities with business process owners and help implement AI-driven solutions.

Team Domains You Will Oversee

CRM
ERP
Telecom Call Platform
Technology Infrastructure
Data & AI

Remote Work

100% remote / work from home (United States)
Reports to the Sr. Director of Enterprise Architecture

About ClearCaptions, LLC

ClearCaptions, LLC provides FCC-certified telephone captioning and related services that help seniors and hard-of-hearing individuals stay connected. The company uses enhanced automatic speech recognition, human captioning, and technology innovation to deliver near real-time communication access with strong privacy, security, and professionalism standards.

Director of Enterprise Architecture (100% Remote)

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