Director of Engineering

Role Overview

The Director of Engineering is a senior leadership role responsible for unifying multiple engineering disciplines into a cohesive, high-performing organization. You will lead Engineering Services (CRM/ERP and technical documentation), Call Systems Engineering (core calling platform and endpoint integrations), and Data Engineering, ensuring secure, scalable solutions aligned to business priorities.

What You Will Do

• Provide vision, direction, and cohesion across Engineering Services, Call Systems Engineering, and Data Engineering.
• Translate enterprise architecture into technical execution plans balancing innovation and operational stability.
• Lead disciplined portfolio management to ensure teams execute only approved initiatives.
• Establish an engineering culture focused on accountability, quality, and cross-organizational partnership.
• Act as connective tissue between engineering domains to enable clear communication and effective handoffs.
• Partner with Product, Operations, Customer Experience, Marketing, Finance, and Compliance to reflect organizational priorities in engineering outcomes.
• Drive modern delivery practices: CI/CD, automated testing, DevSecOps, and infrastructure-as-code.
• Oversee integration and development involving Salesforce, NetSuite, and other business systems to improve automation.
• Ensure platform maintenance and integrations meet reliability, scalability, and security needs.
• Direct endpoint development (hardware/software) for high-quality, user-friendly, accessible products.
• Ensure solutions align with enterprise architecture and security/compliance requirements.
• Coordinate with DevOps, IT, and Systems Administration on deployment, monitoring, and support while keeping teams focused on product innovation.
• Oversee technical design, estimation, planning, testing, and release management processes to maintain predictable delivery.
• Reinforce disciplined practices across CI/CD, code quality, documentation, testing rigor, and incident-free releases.

Qualifications

• Bachelor’s degree in Computer Science/Engineering (or related); Master’s preferred.
• 10+ years managing engineering implementation across SaaS platforms, business systems (Salesforce, NetSuite), and integrated cloud environments.
• 5+ years telecommunications knowledge, including VoIP and networking.
• 6+ years leading people/teams, including distributed/remote teams.
• Hands-on leadership in endpoint development and software/platform maintenance.
• Strong cloud background (AWS preferred), CI/CD pipelines, and scalable system design.
• Experience with multiple programming frameworks (e.g., Java, Node.js, Python, PHP, or similar).
• Database familiarity (SQL mentioned; exact platforms not specified).

Nice-to-Haves (Implied)

• Strong alignment to enterprise security/compliance, accessibility, and architectural guidelines.
• Experience integrating telecommunications/VoIP platforms with enterprise CRM/ERP and data systems.