Director of AMS Strategic Customer Engagements, (Public Sector, Elevate)

Role Overview

As Director of AMS Strategic Customer Engagements (Public Sector, Elevate) at ServiceNow, you will drive long-term revenue growth and profitability by leading larger, more strategic transactions across the Americas. You will own end-to-end deal strategy, build creative commercial structures, and lead complex negotiations for the company’s most strategic public sector opportunities.

Key Missions / Responsibilities

• Drive long-term revenue growth and profitability through larger and more strategic transactions across the Americas.
• Act as an in-region deal expert responsible for:
  • End-to-end deal strategy
  • Developing creative commercial structures
  • Leading complex negotiations for strategic deals
• Define and execute a consistent programmatic approach to support regional sales organizations and cross-functional deal execution teams in closing complex strategic deals.

Requirements

• Strong background in consultative direct sales into Enterprise accounts (SaaS preferred).
• Experience in large deals and/or corporate strategy/business development, supporting complex transactions (e.g., M&A, IP acquisition, revenue share models).
• Ability to interface and negotiate with senior client executives.
• Excellent presentation and communication skills.
• Experience within a large organization, including building trust-based internal relationships to support customer sales objectives.
• Conversant in emerging IT and business trends.
• Demonstrated coaching and mentoring experience, with strong leadership and decision-making.
• AI integration mindset/experience: leverage or critically think about applying AI to work processes, decision-making, problem-solving, tool usage, workflow automation, and AI-driven insights.

Nice-to-Haves / Additional Signals

• International work experience.
• Team player with strong integrity and credibility.