Director of Account Management (Corporate)

Role overview

As Director of Account Management (Corporate) at AlphaSense, you will lead a team of Account Managers, drive customer outcomes, and help grow renewals and revenue. You will collaborate closely with Sales and leadership to ensure strong performance and strategic account servicing.

Key missions

• Lead and develop a team of Account Managers to achieve and surpass renewal targets.
• Uncover growth opportunities within accounts and drive measurable customer outcomes.
• Own revenue growth, forecasting, and account planning.
• Collaborate with Sales to drive successful growth outcomes and provide visibility into team performance.

Responsibilities

• Manage revenue growth and forecasting.
• Talent development for the team (coaching, feedback, and scaling processes).
• Shape and communicate the customer narrative using data.
• Handle escalations and support strategic, consultative client engagements.

Requirements

• Experience operationalizing the customer journey.
• 7+ years in sales, account management, or client success, including at least 3 years managing people.
• Experience with seven-figure deals, strategic account servicing, and renewal negotiations.
• Strong time management and ability to perform under pressure.
• Excellent communication skills (oral, written, presentation) with the ability to translate complex data into actionable insights.
• Strong consultative, client-facing, proactive approach with rapport-building.
• Willingness to travel as needed.
• Strong aptitude for learning in a technical SaaS environment.

Nice to haves

• Systems-oriented mindset (building efficient, scalable processes).
• Servant-leader coaching style; experienced relationship builder with senior clients.