Director, Experience Design - StreetEasy

Role overview

Director of Experience Design for StreetEasy (Zillow Group). Lead design, research, and content design across the buying, selling, and renting experiences, shaping the customer journey across web, iOS, and Android and partnering with product and engineering leaders to connect design decisions to customer outcomes and business impact—now with an emphasis on AI-enabled product experiences.

Responsibilities

• Lead and grow a multidisciplinary Experience Design team (product design, UX research, and content design), including managing managers and developing second-line leaders.
• Partner with Product and Engineering leadership to define strategy, set objectives, and deliver a clear design vision grounded in customer insight.
• Make design, research, and content core inputs to product strategy and decision-making.
• Ensure consistency and quality across web, iOS, and Android while respecting platform-specific needs.
• Guide the team in exploring and adopting AI-enabled workflows, including prototyping, content generation, and AI-powered experience design (e.g., personalization and recommendations).
• Promote evidence-based decision-making using research, analytics, and experimentation.
• Build systems, standards, and team rituals to make high-quality design repeatable and scalable.
• Manage and prioritize a portfolio from concept through delivery, balancing user needs, business goals, and technical constraints.

Requirements

• 10+ years designing digital marketplace, e-commerce, or consumer internet experiences.
• 7+ years people leadership experience leading multidisciplinary design teams, including managing managers and developing emerging leaders.
• Ability to define a long-term design vision and translate it into practical iterative plans with measurable impact.
• Experience leading product design across multiple platforms, with strong judgment in interaction design, visual quality, and customer experience.
• Experience designing AI-powered/algorithmically driven experiences (e.g., recommendations, personalization, conversational interfaces).
• Comfortable using AI-assisted design tools, knowing when automation accelerates work versus where human craft and judgment matter.
• Deep experience with experimentation-driven design, using qualitative research, behavioral data, and testing to inform and scale decisions.

Remote / location notes

• Role is categorized as Remote: employees work from a physical location of their choice that must be identified to the company.
• U.S. employees may live in any of the 50 states (with limited exceptions). Base pay range provided for specific locations in the U.S.