Director, Design

Role Overview

TailorCare is seeking a Director, Design to lead the design vision and execution for the patient experience and clinical operations platforms. You will define and elevate the end-to-end experience across patient-facing applications and care team tools—partnering with Product, Engineering, Clinical, and Strategy to deliver consumer-grade healthcare products that are intuitive, empathetic, and outcome-driven.

Responsibilities

Design Leadership

• Define and lead the design vision and strategy across TailorCare’s products.
• Build and evolve a cohesive design system and UX standards across patient and care team applications.
• Ensure high standards for usability, accessibility, and consumer-grade quality.
• Build and mentor a design team (product design, UX research, interaction design).
• Establish design processes: discovery, prototyping, usability testing, and iteration.
• Drive a culture of design thinking, experimentation, and continuous improvement.

Patient Experience Design

• Lead design for the full patient journey: onboarding, intake, education, triage, engagement, adherence, and outcomes tracking.
• Translate clinical workflows and patient needs into empathetic, intuitive digital experiences.
• Design for behavior change, engagement, and improved clinical outcomes.

AI-Enabled Design

• Integrate AI-assisted design tools to accelerate prototyping and design exploration.
• Explore AI-enabled interaction patterns (including conversational and intelligent workflows).
• Partner with Product and Engineering to design AI-powered patient guidance experiences.

Cross-Functional Leadership

• Partner with Product Managers and Engineering leaders on strategy, roadmap priorities, and feasibility.
• Participate in product discovery to shape solutions early.
• Ensure designs align with product/technical architecture and real-world clinical delivery.
• Communicate design direction clearly to leadership and stakeholders.
• Advocate for patient-centric and trust-focused design principles.

Requirements

• 10+ years of experience in product design, UX design, or experience design.
• 3+ years managing and leading design teams in a high-growth product environment (startups preferred).
• Deep expertise in experience design, interaction design, and service design, especially for B2C healthcare or consumer digital health.

Nice-to-Haves

• Experience designing in regulated or clinical environments and partnering closely with care teams.