Director, Chief of Staff & Business Operations

Role Overview

Director, Chief of Staff & Business Operations Reporting directly to the CEO, you will be a trusted advisor and operational leader who helps align the executive team, drive strategic initiatives, and ensure company-wide execution. This role is not administrative and not purely analytical—you will build operating systems, translate insights into recommendations, and use influence (not authority) to get the right work done.

Responsibilities

• Partner with the CEO
  • Serve as a trusted advisor and thought partner
  • Drive strategic initiatives from concept through execution
  • Support executive communications, Board materials, planning sessions, and company-wide priorities
  • Keep leadership focused on highest-impact opportunities
• Keep the Executive Team Aligned
  • Build the executive leadership operating cadence
  • Facilitate executive meetings, Quarterly Business Reviews, annual planning sessions, and off-sites
  • Ensure decisions translate into clear action plans with ownership/accountability
  • Identify risks, dependencies, and execution gaps early
• Build Business Operations
  • Create executive dashboards and KPI frameworks (source of truth)
  • Improve visibility into revenue, profitability, customer health, operational performance, and strategic initiatives
  • Lead business reviews to enable faster, better decision-making
  • Turn complex information into practical recommendations
• Drive Company-Wide Execution
  • Lead cross-functional initiatives across Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, and Operations
  • Improve communication and collaboration across the business
  • Build scalable operating processes that support growth
  • Remove friction that slows execution and refocus teams on the highest-impact work

Required Qualifications

• 10+ years of leadership experience in Chief of Staff, Business Operations, Strategy, Consulting, Product Operations, Revenue Operations, Corporate Development, or similar roles
• Demonstrated ability to bring structure to ambiguity by building systems that help organizations align and execute
• Proactive problem anticipation and strong follow-through
• Ability to influence without formal authority; trusted, approachable, and collaborative
• Comfort moving between strategic and tactical work
• Direct, accountable, and able to respectfully challenge assumptions
• Experience partnering directly with senior executives in a high-growth technology company