About the role

Role Overview

The Director, Chief of Staff & Business Operations partners directly with the CEO as a trusted advisor and operational leader. The role blends Chief of Staff responsibilities with Business Operations leadership—building operating rhythms, decision support, and scalable execution systems across the company.

Key Responsibilities

Partner with the CEO
- Serve as a thought partner and trusted advisor to drive strategic initiatives from concept through execution
- Support executive communications, Board materials, planning sessions, and company-wide priorities
- Help leadership focus on highest-impact opportunities
Keep the Executive Team Aligned
- Build the operating cadence for the Executive Leadership Team (executive meetings, Quarterly Business Reviews, annual planning, and off-sites)
- Ensure decisions become clear action plans with ownership and accountability
- Identify risks, dependencies, and execution gaps early
Build Business Operations
- Develop executive dashboards and KPI frameworks as a source of truth
- Improve visibility into revenue, profitability, customer health, operational performance, and strategic initiatives
- Lead business reviews and translate complex information into actionable recommendations
Drive Company-Wide Execution
- Lead cross-functional initiatives across Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, and Operations
- Improve communication and collaboration and build scalable operating processes to support growth
- Remove execution friction and keep teams focused on the highest-impact work

Required Qualifications

10+ years of leadership experience in roles such as Chief of Staff, Business Operations, Strategy, Consulting, Product Operations, Revenue Operations, Corporate Development, or similar
Strong ability to bring structure to complexity by building operating systems across an organization
High follow-through and proactive risk/dependency identification
Ability to influence without authority and facilitate executive decision-making
Comfort moving between strategic and tactical work; thrives in ambiguity
Direct, accountable communication style with confidence to challenge assumptions

Nice-to-Haves (implied)

Experience partnering with senior executives in high-growth technology environments
Track record building dashboards/KPI frameworks and leading executive business reviews

About Swooped

Swooped is a data-driven technology company helping brands make smarter decisions using data, from choosing where to open new locations to connecting with customers in real-world contexts. The role is focused on building operational clarity and execution across teams in a high-growth environment.