About the role

Role Overview

Director, Chief of Staff & Business Operations is a strategic and operational leadership role reporting directly to the CEO. The role acts as a trusted advisor and thought partner while building operating systems that improve execution across the executive team and multiple functions.

Responsibilities

Partner with the CEO
- Serve as a trusted advisor and strategic thought partner
- Drive initiatives from concept through execution
- Support executive communications, board materials, planning sessions, and company-wide priorities
- Help leadership focus on highest-impact opportunities
Keep the Executive Team Aligned
- Build the executive team operating cadence
- Facilitate executive meetings, Quarterly Business Reviews, annual planning sessions, and leadership off-sites
- Translate decisions into action plans with clear ownership and accountability
- Identify risks, dependencies, and execution gaps early
Build Business Operations
- Develop executive dashboards and KPI frameworks as a source of truth
- Improve visibility into revenue, profitability, customer health, operational performance, and strategic initiatives
- Lead business reviews for faster, smarter decision-making
- Turn complex information into actionable recommendations
Drive Company-Wide Execution
- Lead cross-functional initiatives across Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, and Operations
- Improve communication and collaboration
- Build scalable operating processes to support growth
- Remove friction that slows execution

Required Qualifications

10+ years of leadership experience in a Chief of Staff role (or equivalent)
Demonstrated ability to bring order to complexity by building systems that align organizations and drive execution
Proactive, relentless follow-through and strong problem anticipation
Ability to influence without authority; approachable, collaborative, and invested in others’ success
Comfort moving between strategic and tactical work (facilitating executive discussions, building operating processes, and solving problems)
Strong accountability mindset and the ability to challenge assumptions respectfully
Thrives in ambiguity and can operate autonomously to drive next steps

Nice-to-Haves

Not specified

About Swooped

Swooped is a talent platform that helps organizations use data to make smarter decisions. The posting describes Swooped as a talent platform (not a staffing agency), enabling connections between candidates and hiring companies.