About the role

Role Overview

Director, Chief of Staff & Business Operations reporting directly to the CEO. This is a hybrid Chief of Staff + Business Operations role focused on creating operating cadence, enabling executive decision-making, and driving cross-functional execution through influence (not authority).

Responsibilities

Partner with the CEO as a trusted advisor and strategic thought partner
- Drive strategic initiatives from concept through execution
- Support executive communications, Board materials, planning sessions, and company-wide priorities
- Help leadership focus on highest-impact opportunities
Keep the Executive Team aligned
- Build executive leadership operating cadence (e.g., executive meetings, QBRs, annual planning, off-sites)
- Translate decisions into clear action plans with ownership/accountability
- Identify risks, dependencies, and execution gaps early
Build Business Operations
- Develop dashboards and KPI frameworks as a source of truth
- Improve visibility across revenue, profitability, customer health, operational performance, and strategic initiatives
- Lead business reviews and turn complex information into actionable recommendations
Drive company-wide execution
- Lead cross-functional initiatives across multiple organizations (Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, Operations)
- Improve communication/collaboration and build scalable operating processes
- Remove friction that slows execution and keep teams focused on top priorities

Required Qualifications

10+ years of leadership experience in a Chief of Staff capacity (posting cuts off, but strong emphasis on this requirement)
Proven ability to build operating systems for org alignment and execution
Proactive, relentless follow-through; anticipates problems and creates clarity
Ability to influence without authority; approachable and collaborative
Comfortable operating across strategic and tactical work
Strong accountability and comfort challenging assumptions
Thrives in ambiguity and can operate autonomously to drive next steps

Nice-to-Haves

Not explicitly stated in the excerpt provided.

About Swooped

Swooped is a talent platform focused on helping brands use data to make smarter decisions. The role described sits in an organization on a mission to reinvent how brands use data across real-world customer connections and operational decisions. The posting indicates Swooped is not the employer for the role and does not make hiring decisions.