About the role

Role overview

Director, Chief of Staff & Business Operations is a blended role combining Chief of Staff responsibilities with Business Operations leadership. Reporting directly to the CEO, you will act as a trusted advisor and operational leader, helping connect priorities across the executive team and drive execution across the organization.

Responsibilities

Partner with the CEO
- Serve as a trusted advisor and thought partner
- Drive strategic initiatives from concept through execution
- Support executive communications, Board materials, planning sessions, and company-wide priorities
- Help leadership focus on highest-impact opportunities
Keep the executive team aligned
- Build executive leadership operating cadence (e.g., executive meetings, QBRs, annual planning, off-sites)
- Translate decisions into clear action plans with ownership and accountability
- Surface risks, dependencies, and execution gaps early
Build Business Operations
- Develop executive dashboards and KPI frameworks (source of truth)
- Improve visibility into revenue, profitability, customer health, operational performance, and strategic initiatives
- Lead business reviews and turn complex information into practical recommendations
Drive company-wide execution
- Lead cross-functional initiatives across Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, and Operations
- Improve communication and collaboration; build scalable operating processes
- Remove friction that slows execution and keep teams focused on the highest-impact work

Required qualifications

10+ years of leadership experience in Chief of Staff (role text cuts off, but this is explicitly stated)
Ability to bring order to complexity by building operating systems that align organizations
Proactive follow-through; anticipate problems and create clarity
Influence without authority; approachable and collaborative
Comfort shifting between strategic and tactical work (facilitation, process-building, hands-on problem solving)
Direct, accountable style; able to challenge assumptions respectfully
Thrives in ambiguity and can operate autonomously to drive next steps

Nice-to-haves

Not specified in the provided text.

About Swooped

Swooped is a talent platform focused on helping brands use data to make smarter decisions. It is not a staffing agency and does not act as the employer for this role; candidates apply through Swooped to view details for the hiring organization.