About the role

Role Overview

Director, Chief of Staff & Business Operations reporting directly to the CEO. This role serves as a trusted advisor and operational leader, helping align executive priorities, turning strategy into execution, and building operating systems across the organization.

Responsibilities

Partner with the CEO
- Act as a strategic thought partner and trusted advisor
- Drive strategic initiatives from concept through execution
- Support executive communications, Board materials, planning sessions, and company-wide priorities
Keep the Executive Team Aligned
- Build executive leadership cadence (e.g., meeting rhythms, Quarterly Business Reviews, annual planning, off-sites)
- Translate decisions into clear action plans with ownership and accountability
- Surface risks, dependencies, and execution gaps early
Build Business Operations
- Develop executive dashboards and KPI frameworks as a source of truth
- Improve visibility into revenue, profitability, customer health, operational performance, and strategic initiatives
- Run business reviews and convert complex information into actionable recommendations
Drive Company-Wide Execution
- Lead cross-functional initiatives across Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, and Operations
- Improve communication and collaboration; build scalable operating processes
- Reduce friction and keep teams focused on highest-impact work

Required Qualifications

10+ years of leadership experience in a Chief of Staff role (or equivalent)
Strong ability to bring order to complexity by building systems that improve organizational alignment and execution
Proactive follow-through; anticipates issues and creates clarity
Ability to influence without authority; approachable and collaborative
Comfortable shifting between strategic and tactical work
Direct, accountable, and able to respectfully challenge assumptions
Thrives in ambiguity and can operate autonomously to drive progress

Nice-to-Haves

Not specified in the provided text.

About Swooped

Swooped is a talent platform focused on helping brands make smarter decisions with data. The posting is for an executive role supporting business and operational execution across multiple functions, with the note that Swooped is not the employer for the role.