Digital Account Manager

Role overview

The Digital Account Manager will help APC achieve its goals by executing sales strategies in the assigned territory/market and growing Digitally Printed Packaging revenue. The role centers on expanding APC’s presence, managing digital accounts, and delivering timely, exceptional service solutions.

Responsibilities

• Build strong product and customer knowledge, proposing creative solutions to internal and external customers
• Drive pipeline development and collaborate with business partners to secure opportunities
• Manage digital accounts and develop plans to increase market share
• Develop and track strategies for NBOs using CRM/commercialization systems
• Coordinate with Customer Service and Graphics to deliver solutions
• Administer pricing policies to maximize profitability and use commercialization tools to request/execute quotes
• Set sales goals, create tailored proposals, and follow up with customers
• Support product development and ensure customer satisfaction
• Create sales plans and produce quarterly/monthly reports; participate in industry events
• Qualify leads and provide updates to Sales Leadership
• Maintain accurate and prompt CRM data and conduct market research for new opportunities
• Own AR collections where needed and support resolution of urgent requests and quality issues

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or related field
• Strong analytical and organizational skills; ability to prioritize and communicate effectively
• 2+ years proven selling and relationship-building experience (preferred)
• Ability to read and interpret business/technical materials and write business correspondence and reports
• Ability to present information, including financial information, to management and customers
• Strong reasoning skills (problem definition, data collection, conclusions) and comfort with mathematical concepts (percentages, ratios, etc.)

Nice-to-haves

• Experience working with CRM/commercialization systems and sales reporting (implied by responsibilities)