DevOps Engineer

Role Overview

DevOps Engineer to enable around-the-clock continuity for Zoom’s Team Chat and Zoom Events platforms. The Engineering Operations team drives seamless functionality, continuous availability, and security for critical, high-visibility services.

Responsibilities

• Design and implement zero-downtime solutions for highly available services (target 99.999% availability).
• Develop and maintain disaster recovery (DR) strategies across datacenters in different regions.
• Diagnose and resolve complex production incidents, including performance and functional issues.
• Collaborate with vendors, infrastructure teams, and engineering partners to improve security and service availability.
• Administer monitoring tools and infrastructure.
• Provide troubleshooting support for outages across systems and Zoom backend services.
• Build and maintain CI/CD pipelines to streamline production deployments and configuration.
• Participate in on-call rotations and incident management, including occasional after-hours/weekend releases/deployments.
• Act as the primary contact for the region: answer program queries, provide support/updates, and manage relevant content and processes.

Requirements

• 2–3 years experience as a DevOps Engineer or Site Reliability Engineer (SRE).
• Knowledge of CI/CD tools and integrations.
• Scripting experience with Bash, Python, and Groovy.
• Configuration and deployment management using Terraform, Ansible, and Jenkins.
• Expertise in containerization: Kubernetes, AWS EKS, and Docker.
• Strong analytical and troubleshooting skills.
• Willingness to learn, be proactive, and think creatively.

Hybrid / Location

• Zoom uses a structured hybrid approach (offices + remote work). Hybrid/remote/in-person style is indicated in the job posting; the location listed is the United States.