About the role

Role Overview

DevOps Engineer on Zoom Phone and Zoom Contact Center DevOps team (Engineering Operations). You’ll help design and operate resilient VoIP infrastructure and troubleshoot issues across architecture, CI/CD flows, and containerized environments.

Responsibilities

Design, implement, and maintain scalable, secure, high-availability VoIP infrastructure and services on cloud or colocation platforms
Build, operate, and optimize Kubernetes (K8s) clusters for containerized apps and microservices
Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build/test/deploy workflows
Use Infrastructure as Code (IaC) with tools such as Terraform and Ansible for provisioning and configuration management
Troubleshoot complex issues in VoIP systems including SBC, FreeSWITCH, and related infrastructure components
Manage production monitoring, alerting, and fault analysis to support rapid incident response
Collaborate with development, operations, and product to deliver reliable services
Continuously evaluate and integrate new DevOps and cloud-native tools to improve automation and scalability

Requirements

Degree in Computer Science, Engineering, Information Technology, or related field
Experience designing and managing AWS infrastructure (e.g., EC2, VPC, EKS, S3, IAM, CloudWatch)
Experience with CI/CD tools (Jenkins, GitLab CI) and IaC (Terraform or Ansible)
Expertise in Docker and Kubernetes (containerization and orchestration)
Strong Linux systems administration and network configuration experience
Knowledge of cloud platforms including AWS, OCI, and GCP
Understanding of networking and security for VoIP such as SIP, RTP, NAT traversal, load balancing, firewalls, and encryption
Practical experience with monitoring/observability tools (Prometheus, Grafana, ELK, Datadog)
Ability to work across time zones; occasional weekend work may be required

Notes

Immigration sponsorship is not available
Hybrid work model based on Zoom offices and remote work environments

About Maven

Zoom builds cloud and colocation infrastructure that powers real-time communication and collaboration for millions of users worldwide. The role sits in the Zoom Phone and Zoom Contact Center DevOps team within the Engineering Operations organization, supporting resilient VoIP services and platforms.