About the role

Role Overview

DevOps Engineer IV (Obs) at Jumio, an individual contributor role within the Production team with a focus on observability to improve reliability and engineer productivity. The role involves shaping team culture, mentoring junior engineers, and collaborating across teams and continents.

Responsibilities

Deploy, manage, and administer web services in public cloud environments.
Design and develop secure, highly available, performant, and scalable services for elastic environments.
Own operational aspects of web services: automation, monitoring, alerting, reliability, and performance.
Innovate to address operational challenges with direct business impact.
Lead incident response: drive resolution and communication during production-impacting incidents.
Lead technical projects and ensure delivery against project milestones.
Collaborate effectively with engineering and business stakeholders across continents.

Requirements

Bachelor’s or advanced degree in Computer Science (or related field).
8+ years DevOps / Infrastructure management experience, including 5+ years with AWS.
Strong foundation in operating systems, networking, distributed systems, and systems architecture.
Proven track record leading critical DevOps projects.
Hands-on AWS expertise including orchestration (ECS, EKS) and infrastructure management.
Observability proficiency: logs, metrics, and tracing.
Experience with SaaS observability tools (e.g., Datadog, New Relic, Honeycomb, Dynatrace) and/or building observability stacks (e.g., ELK, Prometheus, Grafana).
Strong scripting and automation skills (Python, Bash).
Infrastructure as Code and packaging: Terraform, CloudFormation, Packer.
Containerization: Docker, Kubernetes.
Excellent debugging, troubleshooting, and problem-solving skills.
Broad exposure to cloud applications, virtualization, databases (relational/non-relational), reverse proxies, and orchestration platforms.
Strong communication, collaboration, and stakeholder management skills.

Nice to Have

Prior experience as a senior developer or application architect.
Cloud cost optimization and FinOps concepts (cost allocation, unit economics).
Experience in compliance-regulated environments (e.g., PCI DSS, ISO 27000, HIPAA, SOC 2, GDPR).

About Jumio

Jumio provides online identity verification (including eKYC) and AML solutions. The company serves customers across regulated industries such as Financial Services, Travel, fintech, and other sectors, with a global presence and growing demand for its verification platform.