DevOps Engineer
FaceGraph
full-remotemidother United States Yesterday via LinkedIn
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Customer SupportRemote SupportTicketing SystemsLive ChatScreen SharingVideo ConferencingSaaSAMERStakeholder Collaboration
About the role
Role Overview
FaceGraph is hiring a Customer Support Representative (remote) who can deliver outstanding software support. The role focuses on understanding what outcomes customers need and providing effective support across multiple communication channels.
Responsibilities
- Respond to customer requests via email (ticketing system), live chat, screen sharing, and video conferencing
- Collaborate with a global team of Support Professionals
- Report to the AMER team leader and work closely with internal support stakeholders
Requirements
- Strong remote software support skills
- Ability to listen for and align with the outcomes customers are seeking
Nice-to-Haves
- Experience supporting SaaS products and managing requests across multiple support channels
About FaceGraph
FaceGraph builds a SaaS platform for time tracking, project management, and proof-of-work. The company supports location-independent teams and aims to accelerate the digital transition of work for remote collaboration.
Scraped 6/14/2026