About the role

Role Overview

As a Designer at H&R Block, you’ll shape thoughtful, user-centered digital experiences that balance creativity with measurable business impact. You’ll collaborate with cross-functional partners to solve customer challenges, bring ideas to life, and continuously refine experiences using feedback and data.

What You’ll Do (Day to Day)

Support the Lead Designer and contribute to product and design direction with new thinking.
Identify and define feature-size unsolved customer problems.
Own medium-size design projects with guidance from the Lead Designer.
Participate in design workshops, incorporate business input, and communicate design rationale.
Produce responsive design for digital experiences.
Work closely with Enterprise Capabilities (Block Design System) and brand teams to ensure consistency at scale.
Maintain brand integrity while improving usability and accessibility.
Understand the user journey and remove client pain points.
Improve customer outcomes and engagement metrics (e.g., conversion, login, engagement).
Incorporate testing, insights, and data to iterate features/tools within user flows.
Partner with Product Managers, Engineers/Developers, Analytics, and Content Strategists to define goals, map user flows, prototype interactions, and help launch new offerings.
Collaborate with content authors on design governance for components/pages/site experiences (patterns, naming conventions, usability).
Create clear presentations and design documentation communicating outcomes.

What You’ll Bring to the Team

Bachelor’s degree (or equivalent experience) in Design, Human-Computer Interaction, or related field.
3–5 years of digital/product design experience (agency or brand).
Experience designing digital products/systems across mobile to desktop.
Strong interest in iterative design and learning through group critique.
Growth mindset: curious, collaborative, and ego-free.
Strong attention to detail and process.
Experience with Figma and Adobe Creative Cloud.
Ability to simplify complex problems and support user needs.
Comfort collaborating with business and marketing partners.

Location

Missouri, United States

About H&R Block

H&R Block is a major tax preparation and financial services company focused on helping individuals, families, and small businesses. The company supports client confidence and community impact through a large retail network and digital experiences. It operates across North America and international markets, driving transformation in its products and services.