Design Lead – REMOTE

Role Overview

Design Lead (Remote) for a DHS program. You will execute CX/UX strategies and create engaging digital products by applying human-centered design methods and current CX/UX technologies.

Responsibilities

• Manage CX/UX planning, prioritization, and decision-making.
• Advocate for broader CX/UX activities in support of HSIN.
• Lead and participate in sessions using CX/UX design methods and strategies.
• Translate user needs into personas, user journeys, information architecture, user flows, wireframes, and visual prototypes.
• Conduct and synthesize user research and usability testing, iterating designs to improve products.
• Collaborate with HSIN Product Managers, software developers, and SDD leadership to communicate the CX vision, trade-offs, and decisions.
• Create and apply design style guides based on U.S. Web Design System (USWDS) and ensure CSS frameworks are used in development.
• Define KPIs to measure user success with interface elements.
• Maintain a repository of research and outcomes (e.g., journey maps, user insights, wireframes).
• Develop medium- to high-fidelity prototypes that support remote and in-person research/testing using tools such as Figma, Mural, Optimal Workshop, and technologies like HTML/CSS/JavaScript (also mentions InVision and paper prototyping).
• Lead HSIN-specific design patterns and information architecture aligned with DHS brand guidelines.
• Ensure front-end design/dev work is Section 508 compliant (accessibility) in coordination with DHS trusted testers and OAST.
• Balance user needs with product owner priorities and technical feasibility.
• Drive a plain language content strategy for an accessible, easy-to-understand user experience.
• Ensure USWDS is implemented across products.

Required Qualifications

• Bachelor’s degree in software engineering, computer science, information technology/systems, or equivalent.
• U.S. citizenship (required for the Federal client).
• Public Trust clearance with Background Investigation.

Location / Notes

• Posting references Remote and lists location as Lead, SD and a requirement/location: Springfield, VA.
• Travel may be required.