About the role

Role Overview

Design Director, Provider Experience (US)

Lead the design vision for an AI-enabled mental health provider platform, shaping end-to-end workflows across complex clinical and administrative tasks. You’ll be a player-coach: provide hands-on design leadership while also managing and mentoring a design team.

Responsibilities

Define and drive the provider EHR experience design vision across:
- scheduling
- clinical documentation
- telehealth
- billing
- patient engagement
Embed AI-first principles into core product interactions and AI-powered workflows.
Lead and mentor a high-performing design team; set craft standards and establish effective operating models for complex, high-stakes areas.
Own key strategic initiatives as a hands-on player-coach, directly shaping critical AI features.
Ensure end-to-end coherence across provider and patient experiences, aligning marketplace, onboarding, and care delivery flows.
Prototype and iterate rapidly using modern AI tools (e.g., Claude, Cursor, MagicPatterns) and translate concepts into testable experiences.
Partner with engineering to guide productization decisions.
Conduct user research by engaging with providers to validate assumptions and ensure real-world usability and impact.
Evolve the design system and team practices by sharing AI-driven workflows, patterns, and standards.

Requirements

5+ years leading design teams on complex B2B SaaS platforms with strong consumer-grade UX expectations.
Experience scaling design teams and establishing strong operating models in high-growth or mature product environments.
Demonstrated cross-functional leadership: influence product and engineering strategy through systems thinking and design vision.
Experience designing AI-native or AI-augmented products, understanding how AI reshapes workflows.
Ability to balance leadership with hands-on execution in a player-coach capacity.
Portfolio showing both high-quality individual contributions and scalable design systems/frameworks.
Strong communication and decision-making in ambiguous, fast-paced environments.

Nice-to-haves

Not explicitly stated.

About Jobgether

Jobgether lists a Design Director role on behalf of a partner company. The partner builds a modern, AI-enabled mental health practice platform that streamlines provider workflows such as scheduling, documentation, telehealth, billing, and patient engagement. The role is focused on shaping end-to-end provider experience for a B2B SaaS product.