Delivery Manager

Role Overview

The Delivery Manager leads the successful implementation or optimization of Unily solutions for clients in their designated region (North America or EMEA). Reporting to the Associate Director of Professional Services Delivery, you will manage projects end-to-end, coordinate professional services activities, and build strong client relationships to ensure delivery is on-time, on-budget, and meets quality expectations.

Responsibilities

Project Management & Delivery

• Create and maintain comprehensive project plans aligned to client objectives and delivery methodology
• Track milestones, timelines, and deliverables to achieve client outcomes
• Identify, assess, and mitigate project risks throughout the implementation lifecycle
• Coordinate resource allocation and cross-functional team activities
• Manage scope, budget, and timeline expectations with clients and internal teams
• Ensure deliverables meet quality standards and client expectations

Client Relationship Management

• Build and maintain relationships with key client stakeholders
• Run regular check-ins/status meetings and set expectations throughout implementation
• Serve as the primary point of contact for implementation inquiries
• Anticipate issues and proactively address client concerns
• Ensure clients are supported and aligned with project activities

Implementation Leadership

• Guide clients from kickoff to go-live
• Coordinate activities between client teams and internal functional groups
• Communicate the operating model, implementation methodology, and milestone expectations
• Advise on implementation best practices and requirements
• Manage escalations and resolve implementation challenges
• Ensure smooth handoff from implementation to ongoing support

Pre-Sales Support

• Partner with PS pre-sales and sales on scoping new opportunities
• Contribute to statements of work (scope, effort estimates, timelines)
• Support client presentations on professional services methodology
• Provide input on feasibility and required resources

Operational Excellence

• Maintain accurate project documentation (plans, status reports, notes)
• Track and report project KPIs/metrics
• Identify and implement process improvements for delivery efficiency
• Collaborate with other Delivery Managers to standardize best practices
• Contribute to the development of implementation materials/processes

Requirements

• Strong end-to-end project management experience for implementations/technical or enterprise solutions
• Proven ability to manage scope, budget, and timelines while delivering on client outcomes
• Strong client relationship and stakeholder management skills
• Operational excellence and ability to drive delivery efficiency

Nice-to-Haves

• Experience in professional services delivery and/or enterprise software implementations
• Familiarity with pre-sales activities such as scoping and SOW development