Delivery Manager (Remote)

Role Overview

The Delivery Manager is accountable for program-level execution of an assigned portfolio. The role owns SDLC and change-request delivery, ensuring financial performance, operational execution, risk mitigation, and strategic success for the Business Unit.

Responsibilities

• Own portfolio execution across the Business Unit: financial performance, operational execution, and strategic success.
• Consolidate and report budget and financial status:
  • Weekly budget progression updates
  • Monthly leadership reporting
• Identify, communicate, and mitigate financial and operational risks; escalate material risks.
• Drive implementation of change requests, projects, and urgent items to meet committed timelines, coordinating with development teams to remove blockers.
• Serve as a key stakeholder liaison, including customer product owners (CSMs) as a first point of contact.
• Act as an escalation point for customer issues/change requests; track items to closure with regular status updates.
• Maintain portfolio visibility (status, health, risks, milestones, resource usage) and deliver consolidated reporting for leadership prioritization.
• Coordinate delivery from kickoff through deployment in partnership with the PMO; maintain proactive communication across matrixed stakeholders.
• Provide lateral leadership:
  • Lead daily coordination and recurring meetings
  • Support new-hire onboarding
  • Coach junior team members (pairing/feedback)
  • Foster ownership, collaboration, operational discipline, and continuous improvement
• Make data-driven delivery decisions using metrics and risk indicators.
• Uphold Neumo’s code of conduct and core values.

Requirements

• Bachelor’s degree in business, IT, project management, or related field (or equivalent experience).
• 3+ years in delivery management, project/program management, or portfolio coordination (preferably SaaS/technology).
• Experience coordinating cross-functional teams in a matrixed environment (e.g., development, product, customer success, tech ops, sales).
• Experience managing budgets and performing revenue/margin reporting.
• Knowledge of project/portfolio management methodologies, change-request processes, and implementation life cycles.
• Familiarity with project/portfolio tools such as Jira, Confluence, and Salesforce.
• Knowledge of Agile Scrum within the software development life cycle (SDLC).
• Strong analytical and executive communication skills (executive reporting/briefings).

Nice-to-Haves

• Experience supporting state and local government or other public-sector customers.
• Strong ability to consolidate data, explain variances clearly, and drive stakeholder alignment.