Delivery Manager

Role Overview

You’ll be a Delivery Manager within Digital Operations in Abercrombie & Fitch Co.’s Digital & Technology organization. The role helps teams translate business priorities into delivery plans, providing program-level planning, coordination, financial/risk management, and delivery expertise across a portfolio of work.

You’ll connect priorities, capacity, dependencies, milestones, and constraints to create an integrated view from discovery through delivery, focusing on flow, predictability, efficiency, and continuous improvement.

Responsibilities

• Build and maintain integrated delivery plans

  • Create and maintain feature/initiative plans covering discovery, design, inception, development, testing, and implementation.
  • Develop integrated views of priorities, milestones, capacity constraints, cross-team dependencies, assumptions, and delivery risks.
  • Coordinate quarterly and ongoing planning across multiple teams; sequence work by business priority and readiness.
  • Partner with Product, Engineering, Business Analysis, Experience Design, and Scrum Masters to align plans with readiness, capacity, and dependencies.
  • Keep plans aligned with team-level execution and broader business strategies.
  • Revise plans as priorities, capacity, scope, risks, and dependencies change.
  • Use Jira and portfolio-planning tools to maintain transparent delivery progress and commitments.

• Improve delivery predictability and flow

  • Track progress vs. commitments, milestones, budgets, capacity assumptions, and outcomes.
  • Identify emerging risks, bottlenecks, aging dependencies, and capacity conflicts early; forecast impacts.
  • Facilitate recovery plans when delivery is at risk (actionable, assigned, time-bound).
  • Evaluate tradeoffs across scope, timing, capacity, dependencies, and outcomes.
  • Coordinate resolution of cross-team dependencies; escalate issues requiring leadership intervention.
  • Use delivery data and team insights to improve forecast accuracy, flow efficiency, and decision speed.
  • Collaborate with Scrum Masters and team leaders to improve the overall delivery system (without owning story-level execution or team-internal coordination).
  • Identify ways to reduce unnecessary work, simplify processes, automate manual activities, and improve delivery information usage.

• Manage capacity, financials, and external resources

  • Maintain consolidated capacity and related planning information (text truncated in the provided posting).

Collaboration

• Works closely with Product Managers, Engineering leaders, Business Analysts, Scrum Masters, Experience Design, business stakeholders, and other delivery teams.
• Scrum Masters focus more on individual team health/flow; Delivery Managers focus on coordination, sequencing, capacity, financial health, and outcomes across multiple teams/programs.

Requirements

• Not explicitly stated in the provided text.

Nice-to-haves

• Experience delivering program-level plans across multiple teams and portfolios.
• Strong use of delivery data to improve predictability, flow, and continuous improvement.
• Familiarity with Jira/portfolio planning tools.