Deal Strategy & Operations Manager

About the role

Join Cresta, a leading AI-powered platform for customer engagement. As a Deal Strategy & Operations Manager, you will be a key player in driving the strategy and execution of complex enterprise deals. You will work closely with various teams, including Sales, Finance, Legal, Security, and RevOps, to structure deals that accelerate revenue while protecting Cresta's long-term business interests. This is an individual contributor role with no direct people management. Key missions: Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions, including building creative deal structures and pricing models.. Drive end-to-end improvements across the quote-to-cash lifecycle, defining business requirements and partnering with systems teams on enhancements.. Provide ongoing training to Sales on pricing, deal construction, and quoting, contributing to and maintaining a self-service Deal Strategy Playbook. Profile: - Proven ownership of complex enterprise SaaS deals from quote to cash - Hands-on experience administering or optimizing CPQ tools (Subskribe preferred) - Comfortable navigating ambiguity and making judgment calls in fast-paced environments - Exceptional communication skills with high emotional intelligence; able to influence without authority - Strong Salesforce fluency across quoting, approvals, and deal reporting - 5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations - Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW) - Salesforce Admin experience or certification - Prior sales or customer-facing experience - Legal, contract management, or pricing strategy background