DACH Enterprise Customer Success Manager

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About the role

Join ControlUp as an Enterprise Customer Success Manager for the DACH region. In this role, you will be responsible for ensuring the success of our most strategic customers, proactively identifying risks, and serving as the primary point of contact for your portfolio. You will build and maintain relationships with senior IT professionals, guide customers in optimizing their experience with ControlUp, and advocate for the customer within the company. This position offers a hybrid work environment, competitive benefits, and opportunities for professional growth. Key missions: As an Enterprise Customer Success Manager for the DACH region, your primary mission is to ensure that strategic customers achieve meaningful outcomes with ControlUp, and that the right people within their organization are aware of and aligned with that value.. You will be responsible for proactively identifying risk in your accounts and taking ownership of escalating and driving resolution before those risks become problems.. You will serve as the primary quarterback for your portfolio, coordinating resources and subject matter experts from various departments to drive customer success. Profile: - You’re a strong leader and project manager, comfortable guiding senior IT professionals, executive stakeholders, and business unit leaders through our customer lifecycle methodology and value pyramid conversations - We’re looking for a strong communicator and natural leader who takes initiative, collaborates well, and is always looking to grow - You’re highly organized and disciplined about where you spend your time. Knowing where not to focus matters as much as being able to prioritize your top accounts - You are, at your core, a trusted advisor and outcome owner — not a salesperson. The best CSMs here are motivated by the genuine success of the customers they serve, and energized by helping senior IT leaders and executive stakeholders see and articulate the value ControlUp delivers. If that’s what drives you, you’ll thrive here - Critical thinker, generally curious, problem solver - High-level fluency in English (both written and spoken); other languages are a plus - Proven experience in building multi-threaded stakeholder relationships in Fortune 100 companies - Native German speaker with excellent communication skills - Experience in an EUC or similar software company (Ideally startup / SaaS experience) - Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs - Positive attitude and very customer-centric; always willing to put the customers' needs first - Excellent organization, note-taking, project management, and time management skills - Strong written and verbal communication skills; ability to translate product usage and technical outcomes into business value narratives that resonate with executive and business stakeholders — not just technical audiences - Experience with the MEDDICC/MEDDPICC framework - Experience with the German C5 certification process is a huge plus - Previous experience in SaaS and/or IT space - Working knowledge of VDI – Citrix \ VMware virtualization solutions - Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Clari, Confluence, and/or EverAfter