Customer Support Agent

Role overview

Customer Support Agent (contractor)

• Provide exceptional customer service for travel reservations and ticketing support.
• Work in a collaborative environment supporting an ambitious travel automation mission.

Responsibilities

• Assist clients with reservations via chat, email, and the Help Center portal in English.
• Use Galileo and Amadeus to manage bookings, including:
  • Adding ancillaries
  • Processing refunds
  • Reissuing tickets
• Coordinate with team members to ensure a seamless customer experience.
• Stay current on industry changes and company policies to provide accurate information.

Requirements

• 2+ years hands-on experience with Galileo or Amadeus.
• Recent practical experience (must have used in the last 6 months) in reissuing and refunding tickets using Galileo and Amadeus.
• Fluent spoken and written English.
• Strong written communication skills (including chat responses) and speaking skills.
• High attention to detail and accuracy.
• Team player; able to collaborate.
• Willingness to learn and adapt.