Customer Success - Singapore Clients

Role Overview

You will be a Customer Success – Renewals professional, focused on helping Sleek achieve its revenue targets by renewing services for existing clients.

Outcomes / Responsibilities

• Meet monthly renewal rate targets and CSAT targets.
• Investigate customers’ end-to-end interactions with Sleek and drive resolutions by working cross-functionally.
• Ensure high customer satisfaction to support trust, retention, and smooth renewals.
• Achieve monthly cash collection targets through renewals, upsells, and upgrades.
• Manage your pipeline in a data-driven way, prioritize ticket resolution, and drive monthly targets.
• Collaborate with cross-functional teams (e.g., Accounting, Corporate Secretary, Product, Data) to improve renewal processes and share best practices.

Requirements

• Minimum 8 years experience in Sales, Account Management, or Customer Success with sales targets and strong customer-facing skills.
• Must be located in Singapore or the Philippines.
• Experience working with SMEs/startups and in fast-paced setups in the Singapore market.
• Ability to work with customers across different cultures (global clientele).
• Demonstrated ability to resolve issues via internal and external collaboration.
• Familiarity with Tableau, Zendesk, and HubSpot.
• Experience handling complex customers, including troubleshooting and escalations.

Nice-to-haves / Behavioral Fit

• Sales-driven and ownership mindset (reliability, proactive support to get things back on track).
• Humility (open to feedback, willingness to learn, strong collaboration mindset).