Customer Success Partner (Enterprise)

Role Overview

Customer Success Partner (Enterprise) at Dandy (Full remote). You’ll manage relationships with Dandy’s largest dental practice partners, ensuring successful adoption of products and driving retention and satisfaction.

Key Missions

• Manage daily relationships and performance for enterprise client accounts (DSO accounts/child accounts within clients).
• Monitor customer health using Salesforce and other data tools; proactively reach out when order volume or engagement declines.
• Identify account expansion opportunities (e.g., cross-sell and up-sell) and collaborate with account managers to execute.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1–2 years of experience in account management, customer success, or a client-facing role (ideally B2B).
• Strong interpersonal skills with a proven ability to build rapport and trust.
• Highly organized; able to manage multiple priorities in a fast-paced environment.
• Comfortable learning new software platforms and digital tools.
• Excellent written and verbal communication; can clearly explain complex information.
• Customer-centric, proactive problem-solver with attention to detail.
• Team player.

Nice-to-Haves

• Experience in the dental industry or healthcare technology.