Customer Success Partner

Customer Success Partner (Full Remote)

Role overview

Own relationships with Eleos’s largest enterprise customers post-live, ensuring they achieve measurable value and strong product adoption. You’ll act as a strategic advisor, translating customer insights into recommendations that help shape the product roadmap and strategy.

Responsibilities

• Manage a portfolio of Eleos’s largest enterprise customers as the primary post-live strategic partner
• Build relationships with customer leadership and operational teams, aligning Eleos’s delivery to customers’ goals and success criteria
• Lead Quarterly Business Reviews (QBRs) focused on outcomes, adoption insights, and value realization
• Collaborate with internal teams to resolve issues and deliver product/service improvements
• Surface customer insights and turn them into actionable recommendations that influence roadmap and product strategy

Requirements

• 4–7 years of experience in Customer Success, Account Management, or Consulting in SaaS or healthcare technology
• Proven success driving product utilization across accounts
• Demonstrated enterprise/strategic account experience managing ARR >$250,000 per customer
• Ability to interpret data and communicate customer value using outcomes and metrics
• Strong analytical, organizational, and communication skills
• Comfortable facilitating executive conversations and leading high-impact business reviews

Nice to have

• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
• Bachelor’s degree (required); certification in Customer Success or advanced business training preferred

Location

• Full remote