Customer Success Manager

Role Overview

As a Customer Success Manager at Typeform (Full remote), you’ll partner with enterprise customers to ensure they achieve their business goals. You’ll drive customer activation, adoption, retention, and long-term relationships by identifying obstacles early and leveraging internal tools to uncover opportunities.

Responsibilities

• Partner with enterprise customers to help achieve their business goals
• Drive activation, continued adoption, and retention
• Create and maintain lasting customer partnerships
• Proactively identify customer obstacles and opportunities using internal tools

Requirements

• Passion for delivering a high-quality service experience
• Strong written and verbal communication skills
• Ability to identify and communicate trends across your customer book of business
• Strong rapport-building with customers and internal teams
• Process-driven and analytical mindset
• Ability to break down and communicate technical terminology to non-technical stakeholders
• Proven track record of expansions and renewals
• Curiosity and enthusiasm; collaborative, team-focused approach
• Prior experience in customer success or a customer relationship management (CRM)-type role (preferably in a SaaS environment)
• Experience in fast-paced organizations
• Strong time and work management to prioritize customer engagements and requests

Nice to Haves

• Excitement and willingness to learn new tools