About the role

Role Overview

Customer Success Manager (remote)

Own a portfolio of high-impact accounts in a builder-operator role focused on revenue retention, expansion, and customer advocacy. You’ll design and run world-class customer success motions while helping shape the systems underneath those motions.

Responsibilities

Own account health, success, and growth: onboarding, adoption, retention, expansion, and advocacy
Analyze account health and identify risk; create data-informed success plans aligned to customer ROI
Build multithreaded relationships with technical and business stakeholders (including execs)
Lead key customer engagements: onboarding calls, QBRs, roadmap discussions, and escalation resolution
Partner with Sales, Product, Support, and Engineering to advocate for customer needs and influence roadmap
Generate and qualify expansion leads (CSQLs) using discovery, usage insights, and strategic conversations
Improve CS systems as you scale: playbooks, tooling, and automation
Use AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
Turn customers into active champions via case studies, testimonials, reference calls, and similar programs

Requirements

2+ years as a Customer Success Manager in a scaling B2B SaaS environment (ideally $50M–$100M ARR)
Strong familiarity with CS motions: success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation
Hands-on technical experience with databases (e.g., Postgres/SQL) and cloud/infra (e.g., AWS or Azure), or experience in developer relations/data engineering
Ability to translate between business goals and technical complexity (comfort partnering from VP Engineering to DevOps/IC levels)
Experience iterating on CS playbooks, customer journeys, and internal tooling
Proactive, decisive, and comfortable in fast-moving, ambiguous environments
Excellent written/verbal/async communication and strong trust-building skills
Working view of how AI is reshaping CS; hands-on experimentation with tools such as GPT, Claude, Zapier AI

Preferred / Not a Great Fit

Preferred: active experimentation with AI tools and comfort with technical products and databases/infrastructure
Not a great fit if you are uncomfortable leading both technical and executive customer conversations, avoid ambiguity, or prefer only following playbooks without building/iterating on them

About Tiger Data (creators of TimescaleDB)

Tiger Data (formerly Timescale) builds a PostgreSQL platform for transactional, analytical, and agentic workloads. The company helps organizations accelerate real-time insights and power critical data infrastructure at scale. It operates as a remote-first, globally distributed team focused on speed, flexibility, and simplicity.