Customer Success Manager - Tennessee

Role Overview

Customer Success Manager (First US Hire) for a B2B SaaS/software company. Own and grow the US customer base, support the CS function, and eventually lead junior team members. Reports into a UK-based Director of Operations and Customer Success.

Responsibilities

• Own and grow the US customer base
• Drive customer adoption and account growth through direct customer engagement
• Build and mature Customer Success processes (and level up the function)
• Support junior Customer Success team members and eventually lead two junior hires
• Bring a modern, AI-enabled approach to Customer Success

Requirements

• Strong B2B SaaS/software customer success background
• Experience speaking directly with customers
• Proven ability to drive adoption and grow customer accounts
• Experience building Customer Success processes
• Experience in construction or industrial/manufacturing (or closely related) vertical
• Must have full US work authorization

Nice to Have

• Prior experience scaling Customer Success teams/functions
• Experience with AI-enabled approaches in CS (or adjacent innovation mindset)

Compensation

• Expected base salary: $95k–$110k plus bonus, benefits, and equity

Remote / Location

• Remote role for someone based on the East Coast or Central US (examples listed: Florida, Georgia, Austin, Charlotte, Raleigh, Atlanta, Nashville, Dallas).