Customer Success Manager - Tennessee
Alfa AI
full-remotemidpermanentcustomer-success Tennessee, United States 5 days ago via LinkedIn
95,000 - 110,000 USD/annual
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B2B SaaSCustomer SuccessAccount GrowthCustomer AdoptionCustomer Success ProcessesSaaSConstructionManufacturingIndustrialAI
About the role
Role Overview
First US Customer Success Manager to own and grow the US customer base for Alfa AI. This is a remote role reporting into a UK-based Director of Operations and Customer Success.
Responsibilities
- Own and grow the US customer base (B2B SaaS/software environment)
- Drive customer adoption, account growth, and retention
- Speak directly with customers and guide them through successful outcomes
- Build and evolve Customer Success processes
- Level up the CS function with a modern, AI-enabled approach
- Support and eventually lead two junior team members
Requirements
- Strong B2B SaaS/software background
- Proven experience speaking directly with customers, driving adoption, and growing accounts
- Experience building Customer Success processes
- Experience in construction, industrial, manufacturing, or similar vertical (essential)
- Full US work authorization
Nice to Have
- Demonstrated ability to mature a first CS function in a new geography (US)
Compensation
- $95k–$110k base salary plus bonus, benefits, and equity
About Alfa AI
Alfa AI is a software company. The role focuses on building and scaling a B2B Customer Success function in the US market, with an AI-enabled approach to customer adoption and account growth.
Scraped 7/22/2026