Customer Success Manager

About the role

Join Synera, the AI Agent Platform for Engineering, as a Customer Success Manager. In this role, you will work cross-functionally with various teams, lead software rollouts, manage strategic accounts, and drive adoption through structured engagement. You will have the opportunity to work with industry leaders such as BMW, Hyundai, and NASA. Enjoy benefits such as powerful equipment, company offsites, fitness programs, a development budget, and a flexible remote/hybrid work environment. Key missions: Lead software rollouts and ensure fast, measurable customer value realization.. Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams.. Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach. Profile: - Even if you don't meet these criteria perfectly but believe you have lots to bring to the role, we encourage you to apply. We know it's tough, but please keep in mind that you don't have to match all the listed requirements exactly to be considered for this role - You bring 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth - You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth - You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods - You are confident engaging with senior stakeholders, including C-level executives - You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks - You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview