Customer Success Manager (Supply)

Role Overview

Join Zeta as a Customer Success Manager (Supply) to drive client outcomes and revenue growth across publisher partners. You will own a portfolio of accounts, act as a strategic advisor, and ensure strong platform adoption with measurable performance.

Key Missions / Responsibilities

• Manage an assigned portfolio of accounts independently, driving renewals, expansion, and long-term partner value.
• Build and manage an expansion opportunities pipeline, maintaining visibility into account growth and alignment with targets.
• Serve as the primary point of contact and trusted advisor for assigned accounts, leading client communications.

Requirements

• 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side).
• Strong written and verbal communication skills.
• Data-driven mindset, able to translate performance into strategic recommendations.
• Strong operational discipline, including experience with CRM tools (preferred: Salesforce) and pipeline tracking.
• Demonstrated ability to drive renewals and grow revenue within existing accounts.
• Ability to influence day-to-day and executive stakeholders.
• Experience managing multiple accounts with competing priorities and deadlines.
• Experience in digital media, ad tech, or publisher ecosystems.

Nice-to-haves / Additional Knowledge

• Understanding of ad serving, CRM data/audiences, ad tags, and Email Service Providers (ESP).
• Basic understanding of HTML and campaign setup processes.