Customer Success Manager
Roamler
full-remotemidpermanentcustomer-successsales Full remote - Birmingham, GB 9 days ago via WTTJ
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Customer SuccessClient Relationship ManagementRetailSupermarket RetailAccount GrowthSales CollaborationExcelPowerPointAIFast-paced Scale-up
About the role
Customer Success Manager
Own end-to-end client relationships and drive customer outcomes for retail projects.
Responsibilities
- Manage and grow client relationships to ensure customer goals are met and exceeded.
- Coordinate multiple retail projects simultaneously, covering all aspects from operations to commercial strategy.
- Identify growth opportunities within existing accounts and collaborate with Sales to acquire new clients.
- Share insights internally across Europe and support colleagues with learnings.
Requirements
- Experience in supermarket retail or a client-facing role.
- Structured and analytical approach; able to juggle multiple priorities.
- Clear communication, comfortable presenting to clients, and proactive initiative.
- Strong capability with Excel and PowerPoint.
- Interest in AI and how it can improve your work and your clients (AI is used daily).
- Comfortable working in a fast-paced scale-up environment with frequent change.
Nice to haves
- Demonstrated ability to manage simultaneous retail projects from operations through commercial strategy.
About Roamler
Roamler is a data-driven retail and technology company focused on helping clients improve performance through insights and solutions. The role indicates a fast-paced, scale-up environment and frequent use of AI to support customer and business outcomes.
Scraped 7/16/2026